I. MONEY-BACK GUARANTEE RULES

In addition to refund rights available under applicable laws, users of our Monthly (including 1-Day Trial), 3-Month, and Annual subscription plans are eligible for a refund under the "Social Engagement Guarantee" only if they can demonstrate that the Service failed to facilitate any social connection despite the account being active.

To be eligible for a refund, you must meet ALL of the following conditions:

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   1. Contact: You must contact our support team at help@superlivellc.com within 30 days of your

 initial purchase.

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   2. The 14-Day Evaluation Period: You must demonstrate that for at least 14 consecutive days

immediately following the start of your subscription, your account remained in a "Zero

Interaction" state.

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   3. Zero Interaction Clause: Our internal system logs must confirm that after the subscription

 started, the user has not engaged in any of the platform's core social or VIP features. Any of

 the following actions will disqualify the user from a refund:

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• No Messaging: You have not initiated or received successful private or public messages.

• No Following: You have not followed any broadcasters.

• No Viewing Activity: You have not accessed or viewed any live broadcasts or streaming sessions.

• No VIP Benefit Utilization: You have not utilized VIP-exclusive perks or spent any virtual assets.

IMPORTANT STATEMENT

Please note that only fulfillment of the above requirements allows you to receive a refund under the Money-back Guarantee. For the sake of clarity, this Money-back Guarantee does not apply to any other instances.

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II. GENERAL REFUND RULES

We value any feedback and do everything to make our customers happy with our products and services. However, if you are not completely satisfied with our services, you can get a refund according to the terms provided herein.

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Generally, if you do not meet the conditions of our Money-back Guarantee set out above, the fees you have paid are non-refundable and/or non-exchangeable, unless otherwise is stated herein or as

required by applicable law. In addition, certain refund requests may be considered by our company on a case-by-case basis and granted at our sole discretion.

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A refund can usually be claimed only during the subscription period. If the subscription period has expired before you made a request for a refund, we will not be able to provide you with a refund.

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Note for residents of certain US states: If you reside in California or Connecticut and cancel the purchase at any time prior to midnight of the third business day after the date of such purchase, we will return the payment you have made.

Note for the EU residents: If you are a consumer based in the EEA or Switzerland, you have an automatic legal right to withdraw from contracts for purchases of Services. However, when you make a purchase of a single item of digital content, you expressly agree that such content is made available to you immediately and you, therefore, lose your right of withdrawal and will not be eligible for a refund. By signing up for our Service which is not a single item of digital content and is provided on a continuous basis (such as subscriptions to the App) you expressly request and consent to an immediate supply of such Service. Therefore, if you exercise your right of withdrawal we will deduct from your refund an amount that is in proportion to the Service provided before you communicated to us your withdrawal from the contract.

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III. EXERCISE OF THE RIGHT OF WITHDRAWAL

Where you have not lost your right of withdrawal, the withdrawal period will expire 14 days after the day you enter into that contract. To exercise your right of withdrawal, you must inform us:

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Mobitech Marketing Software Limited 112 PRINCESS GARDENS, LONDON, UK W3 0LJ Email: help@superlivellc.com

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of your decision to withdraw from a contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the model withdrawal form below, but it is not obligatory.

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-Model Withdrawal Form

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To: Mobitech Marketing Software Limited, 112 PRINCESS GARDENS, LONDON, UK W3 0LJ, email: help@superlivellc.com

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I hereby give notice that I withdraw from my contract of the following service:

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Subscription Type: [Monthly / 3-Month / Annual]

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Received on:

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Name:

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Address:

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Signature: (required only if sent by post mail)

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Date:

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Please note that only fulfillment of the requirements set forth in Section I allows you to receive a refund under the Money-back Guarantee. For the sake of clarity, this Money-back Guarantee does not apply to any other instances. In the event of any difference in meaning or interpretation between the English version of this policy and any translation, the English version shall prevail.

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